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Who Received Service:  Client  Partner  Family  Friend  Parent/Carer
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Disabilities:
 Intellectual / Learning     None
 Not Stated / Inadequately Described     Other
 Physical / Diverse     Psychiatric
 Sensory / Speach 
Other Identified Issues:
 Aggressive Behaviours     Anger
 Anxiety     Attachment Disorder
 Bullying     Criminal Involvement
 Depression     Dissociation
 Domestic Violence     Drug / Alcohol Misuse
 Eating Disorder     Employment Problems
 Financial     Flashbacks
 Grief     Housing
 Interpersonal Relationships     Isolation
 Loneliness     Low Self-Esteem
 Mistrust     Nightmares
 Parenting Skills     Phobias
 Poor Impulse Control     Post - Trauma
 Problematic Sexual Behaviours     Revictimisation
 School Problems     Self Harming Behaviour
 Sexual Dysfunctions     Sexuality
 Sexually Abusive Behaviours     Sleep Disturbances
 Somatic Complaints     Suicidal Ideation / Behaviours
 Witness to Domestic Violence 
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Client Status:
 Improved Life Skills  Support Still Required
Therapeutic Interventions:

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Date: Tue, January 22, 2019 For: Client Related Meetings Time: 30  Edit
Notes: Allocated to counsellor Lyn Alma

Date: Mon, January 21, 2019 For: Crisis Hours Time: 3  Edit
Notes: 12:04am Telephone call from Dr Tim Harris to Phoenix House After Hours number. OUTCOME Dr Tim Harris left a message on the message bank asking for a return call to him on 4303 8123.

Date: Mon, January 21, 2019 For: Crisis Hours Time: 10  Edit
Notes: 12:05am Telephone call to Dr Tim Harris from counsellor Lyn Alma. CALL CONTENT: Dr Harris stated the following * he has attended to a 20 year old female who has been recently sexually assaulted * he has reported the incident to the police * the female has been interviewed by the police and she does not want to press charges at this time * the female patient has been released from hospital and is returning to the Backpackers Hostel where she is currently staying * female is from Brisband and currently traveling INTERVENTION: Dr Tim Harris stated he was ringing to find out information about Phoenix House to give the female patient ** he has already given the female patient Phoenix House telephone number 4153 4299. ** I (Lyn Alma) asked Dr Tim Harris if the female patient would like to speak with someone now, and I (Lyn Alma) could be at the Hospital in 25 minutes. *** Dr Tim Harris said he would ask the female patient and get back to me - after 2 minutes Dr Tim Harris stated the female patient said, "Not right now, I'm very tired and want to go back to the hostel to sleep". ** Dr Tim Harris stated that the female patient stated to him she would contact Phoenix House tomorrow (21-01-2019) and speak with someone then. *** Dr Tim Harris stated the female patient has been examined and he has arrange for her to attend the QClinic in Bundaberg tomorrow morning (21-01-2019) for further tests to be done. ** Dr Tim Harris stated the female patient was agreeable to this plan. *** (Lyn Alma) asked Dr Tim Harris to ask the female patient for her permission to give me (Lyn Alma) her details *** Dr Tim Harris stated he has spoken to the female patient and she gave him verbal permission to give her name and phone number to me (Lyn Alma) FEMALE PATIENT: FEDLEM ODEA; phone number - 0475 468 238. *** I (Lyn Alma) asked Dr Tim Harris to ask the female patient (Fedelm Odea) for her permission for me (Lyn Alma) to give her a follow up phone call tomorrow afternoon (21-01-2019) if she hasn't contacted Phoenix House before lunch *** Dr Tim Harris stated he has spoken to the female patient (Fedelm Odea) and she gave him verbal permission to give me (Lyn Alma) permission to contact her (Fedelm Odea) in the afternoon of 21-01-2019. OUTCOME: 1) Fedelm Odea was to attend the QClinic in Bundaberg on Monday (21-01-2019) 2) Fedelm Odea stated she would contact Phoenix House on Monday 21-01-2019 3) Sedelm Odea gave verbal permission to receive a phone call from counsellor Lyn Alma on Monday afternoon 21-01-2019 if she hasn't contacted Phoenix House Monday morning 21-01-2019.

Date: Mon, January 21, 2019 For: Client Related Meetings Time: 5  Edit
Notes: 8:30am Brief case meeting: In attendance - Acting Director Catherine Welch and counsellor Lyn Alma. DISCUSS: Fedelm Odea OUTCOME: ** Lyn Alma to email details to staff of Phoenix House; to refer to case notes if Fedelm Odea contacts Phoenix House.

Date: Mon, January 21, 2019 For: Writing Case Notes Time: 45  Edit

Date: Mon, January 21, 2019 For: Other Time Available for Clients Time: 5  Edit
Notes: 8:44am Email correspondence to staff of Phoenix House regarding information on Crisis call recieved 21-01-2019 by counsellor Lyn Alma refer to *ATTACHED DOCUMENTATION*

Date: Mon, January 21, 2019 For: Phone Contact Time: 15  Edit
Notes: 3:15pm Telephone contact from Fedelm O'Dea to administration office at Phoenix House. ** Call answered by administration officer Margarete Matthews who transferred the call to counsellor Lyn Alma. CALL CONTENT: Fedelm stated the following * she has decided not to continue with counselling at this time ** she "is sick of talking about what happened and would like to have some space". ** she kept her appointment at the Q Clinic this morning (21-01-2019) ** she has supportive people around her where she lives in the Youth Refuge and can talk with them when she wants too ** her mother lives in Bundaberg, however they don't have much contact with each other RISK ASSESSMENT: Fedelm stated she is okay and has no thoughts of self harming or suicide DISCUSSED with Fedelm 1) a police referral had come through this morning (21-01-2019) for her regarding the incident 2) I'll keep her case file opened for 1 month at Phoenix House 3) she (Fedelm O'Dea) can contact Phoenix House during office hours 8:30am until 4:30pm and ask to talk with counsellor Lyn Alma if she decides she would like to commence counselling for herself OUTCOME: * Fedelm O'Dea gave verbal permission for counsellor Lyn Alma to contact her (Fedelm O'Dea) on a weekly basis until the end of February 2019, unless she (Fedelm O'Dea) contacts Phoenix House and decides otherwise ** Counsellor Lyn Alma to review case file at the end of February 2019.

Date: Mon, January 21, 2019 For: Other Time Available for Clients Time: 30  Edit
Notes: Referral received from INFOXCHANGE - Police referral from officer QPS 4027580. Tracking ID - DQ5C-TF3Z

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Referrals:

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Memos:
Date: Mon, January 21, 2019 Action Reqired: No  Edit
Memo: Referral 21-01-2019
Document:  View Document >>  

Date: Mon, January 21, 2019 Action Reqired: No  Edit
Memo: Email correspondence dated 21-01-2019
Document:  View Document >>  

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