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Client Details:
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Address:
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Client Details:
DOB: Indigenous Status:
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Language:    
School:  
Living Arrangements: Child Protection Client Status:
Source Of Referral: Client Service Type:
Reason For Referral: Client Group:
Referral Date: dd/mm/yyyy Closed Date:
Counsellor: Reason for Closure:
Unprogressed: Drop-In:
Pre-School: Consent for Govt to Contact:
Highest Schooling: Receiving Centerlink?
Marital Status: Active?:
       
Who Received Service:  Client  Partner  Family  Friend  Parent/Carer
Contacts:
Phone: Mobile:
Email:
Comments:
Disabilities:
 Intellectual / Learning     None
 Not Stated / Inadequately Described     Other
 Physical / Diverse     Psychiatric
 Sensory / Speach 
Other Identified Issues:
 Aggressive Behaviours     Anger
 Anxiety     Attachment Disorder
 Bullying     Criminal Involvement
 Depression     Dissociation
 Domestic Violence     Drug / Alcohol Misuse
 Eating Disorder     Employment Problems
 Financial     Flashbacks
 Grief     Housing
 Interpersonal Relationships     Isolation
 Loneliness     Low Self-Esteem
 Mistrust     Nightmares
 Parenting Skills     Phobias
 Poor Impulse Control     Post - Trauma
 Problematic Sexual Behaviours     Revictimisation
 School Problems     Self Harming Behaviour
 Sexual Dysfunctions     Sexuality
 Sexually Abusive Behaviours     Sleep Disturbances
 Somatic Complaints     Suicidal Ideation / Behaviours
 Witness to Domestic Violence 
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Client Status:
 Improved Life Skills  Support Still Required
Therapeutic Interventions:

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Date: Mon, July 6, 2020 For: Case Work Time: 30  Edit
Notes: 1:02pm Telephone contact from SW (Dianne) at Multicultural Coordinator at Bundaberg Neighbourhood Centre to counsellor LA was successful. CALL CONTENT: Discussed client Oanh Quilter. ** SW stated the following * no disclosure of physical or sexual abuse suffered * mainly financial abuse * relationship difficulties regarding communication breakdown * on Mental Health Plan ** SW identified clients issues mainly as being lonely and wanting someone she can talk with on a regular basis DISCUSSED Phoenix House programs of Mental Health and Sexual Assualt. OUTCOME: SW stated she (SW) feels Phoenix House may not be the right service for her client at this time and would consider referring her to see the financial counsellor at UnitingCare Community in Bundaberg. DISCUSSED with SW not continuing with the client's referral at Phoenix House and closing the client's file. ** SW stated she felt this was in best interest for her client and she (SW) contact UCC regarding referring the client there. ** Counsellor LA to close the case file. (LA)

Date: Mon, July 6, 2020 For: Client Related Meetings Time: 10  Edit
Notes: CASE MANAGEMENT meeting: In attendance Clinic Manager BW and Team Leader LA. DISCUSSED client Oanh Quilter * prior telephone conversation with client's support worker at Multicultural Society at Neighbourhood Centre OUTCOME: Client's case file to be closed. (LA)

Date: Mon, July 6, 2020 For: Client Related Meetings Time: 10  Edit
Notes: CASE MANAGEMENT meeting: In Administration Officer and Team Leader LA. DISCUSSED client Oanh Quilter * There has been no contact from client * discussion held with referrer and Team Leader LA on 6-07-2020 OUTCOME: Team Leader LA requested a closure letter be forward to the referrer. (LA)

Date: Mon, July 6, 2020 For: Case Work Time: 30  Edit
Notes: CLOSE CASE FILE - client referred to another service (LA)

Date: Wed, July 1, 2020 For: Arranging Referrals Time: 15  Edit
Notes: Lyn acknowledged that admin duties are completed; Lyn to arrange intake. JF

Date: Wed, July 1, 2020 For: Other Time Available for Clients Time: 5  Edit
Notes: Email correspondence to administration officers (LG and JF) from Team Leader LA on Monday 29-06-2020 at 5:31pm; stating allocation of client Oanh Quilter to LA (LA)

Date: Wed, July 1, 2020 For: Other Time Available for Clients Time: 5  Edit
Notes: 1:19pm sms sent to client Oanh Quilter from counsellor LA stating "Hi Oanh, Your case file has been allocated to a counsellor. Please call Phoenix House on 4153 4299 and ask to speak to Lyn so we can arrange an appointment. Regards Lyn"(LA)

Date: Wed, July 1, 2020 For: Case Work Time: 15  Edit
Notes: 1:02pm Telephone contact to referrer SW at Neighbourhood Centre (Bundaberg) from Team Leader LA was unsuccessful due to SW being out of the office PURPOSE OF CALL: In response to a request written on client's referral OUTCOME: Left a message with administration officer inviting SW to return the call to Lyn at Phoenix House on 4153 4299, (LA)

Date: Mon, June 29, 2020 For: Client Related Meetings Time: 15  Edit
Notes: Client Oanh Quilter allocated to Team Leader LA 1) LA to make contact with referrer to discuss referral before contacting the client 2) LA to make telephone contact with client and arrange an Intake appointment. 3) LA to email details of Intake appointment to administration officers at Phoenix House to arrange confirmation letter to be sent to client. (LA)

Date: Fri, June 26, 2020 For: Phone Contact Time: 20  Edit
Notes: Created client profile, updated spreadsheet, txtd client have received referral, emailed referrer, emailed to triage (DM)

Date: Fri, June 26, 2020 For: Phone Contact Time: 20  Edit
Notes: Attempted phone contact with Referrer to obtain DOB and other details however, referrer doesn't work Fridays so will proceed to triage and update profile when referrer returns call on Monday. To advise referrer that we have sent txt to client as requested in referral notes prior to calling (DM)

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Referrals:

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Memos:
Date: Fri, June 26, 2020 Action Reqired: No  Edit
Memo: TXT Message to client acknowledging receipt of referral (DM)
Document:  View Document >>  

Date: Fri, June 26, 2020 Action Reqired: No  Edit
Memo: Email to Referrer (DM)
Document:  View Document >>  

Date: Fri, June 26, 2020 Action Reqired: No  Edit
Memo: Referral 17062020 (DM)
Document:  View Document >>  

Date: Wed, July 1, 2020 Action Reqired: No  Edit
Memo: Email Referrer- Oanh Quilter 1.7.2020. JF
Document:  View Document >>  

Date: Mon, July 6, 2020 Action Reqired: No  Edit
Memo: Client Outcome Evaluation form dated 6-07-2020 (LA)
Document:  View Document >>  

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